Shipping and Delivery

Last updated: 20 October 2026

This policy applies to orders placed with Spirits Reserve at spiiritsreservee.com.

1. Destination and dispatch origin

We deliver to Australia. Products are dispatched directly from our fulfilment suppliers in China. Our New Zealand correspondence address is not the dispatch warehouse. Toni Lee Karaitiana remains your seller and the contact responsible for order and delivery issues.

2. Estimated times

• Preparation and dispatch: 2-3 calendar days after we receive your complete order and payment authorisation.
• Transit: 7-15 calendar days after dispatch.
• Estimated total: 9-18 calendar days.

These periods are calendar days, not business days. Transit time is additional to preparation. A more specific delivery commitment made for your order remains applicable. We communicate any different known estimate before purchase. Holidays, customs checks, remote delivery locations, or transport disruption can affect transit, without removing your rights if an order is delayed or not delivered.

3. Dispatch delays

If we cannot dispatch within the stated period, we will notify you before that period expires, explain the revised dispatch date or why it is not yet known, and give you the option to agree to wait or cancel for a refund. We do not treat your silence as agreement to an extension. If we do not obtain your agreement in time, we will cancel and promptly refund the unshipped goods in accordance with applicable law.

If we cannot fulfil the order at all, we cancel it and refund all amounts paid to us for it, including delivery charges, without undue delay and within any applicable legal deadline. A carrier's later delivery delay also remains subject to your applicable consumer rights.

4. Shipping charges, taxes, and imports

Prices and payments for Australia are in AUD. Shipping is free only where the offer or checkout expressly states this. Any paid shipping option and its price are shown before you place the order. A shipping upgrade changes the delivery estimate only if the offer explicitly states the different timeframe.

Displayed prices include applicable taxes and unavoidable charges that can be calculated at that stage. Delivery costs and the full amount payable to us are disclosed before payment. Your order is shipped internationally and may require customs clearance. Any additional import charges that you are expected to bear must be disclosed before purchase; we do not use this policy to introduce undisclosed charges or transfer our own statutory tax obligations to you.

5. Tracking and separate parcels

We send a dispatch notification and provide tracking information where available for the shipping service. A tracking reference may take time to show its first carrier scan. An order may arrive in separate parcels; we provide available tracking for each and do not charge extra shipping simply because we split the shipment.

6. Address changes and delivery problems

Check your delivery address before payment. Contact us promptly for a correction; changes may not be possible once dispatch has occurred. We will explain and agree any lawful additional delivery charge with you before charging it.

For a missing, damaged, overdue, or incorrectly delivered parcel, contact us with your order details. We will investigate with the supplier or carrier and arrange the remedy required in the circumstances. You are not required to resolve the problem solely with an overseas supplier. Handing a parcel to a carrier does not by itself end our responsibility.

7. Cancellations and refunds

You may cancel before dispatch for a full refund. Our voluntary refund offer is available for 30 calendar days from receipt, or receipt of the final parcel for a split order, without physical return and including the original delivery charge once per order. Your statutory rights remain separate. See our Returns, Refunds and Consumer Guarantees policy.

8. Contact

Spirits Reserve
Operated by Toni Lee Karaitiana, a sole trader
100 Moorhouse Avenue
Addington, Christchurch 8011
New Zealand
Email: support@spiiritsreservee.com
Telephone: +64 3 377 9383
Website: spiiritsreservee.com